Delivery
We want as many people as possible to have access to M By Moda footwear, so we proudly ship to over 50 countries worldwide.
UNITED KINGDOM SHIPPING OPTIONS:
FREE 2-3 Day Standard Service on all orders
£4.95 via Next Working Day Service
INTERNATIONAL SHIPPING OPTIONS:
IRELAND - £9.95 via 5-7 Working Days Standard Service
EUROPE - £9.95 via 5-10 Working Days Standard Service
REST OF WORLD - £19.95 via 7-10 Working Days Standard Service
Please note it is the responsibility of the customer to check the delivery address is correct at time of ordering. If an incorrect address is entered then M By Moda and our delivery supplier cannot be held responsible if the delivery is not completed.
Returns
Thank you for shopping with M By Moda, we hope you are pleased with your purchase. However, if you are not completely satisfied please read this page for details on how to make a return.
Please note: Return postage costs are the responsibility of the customer and will only be refunded if the product is found to be faulty.
Returns By Post
· To help us process your returns and exchanges quickly and efficiently, please ensure you complete our returns form that was included in your package ensuring all requested information is provided.
· Please send returns via post to: Website Returns, M By Moda, Enfield Terrace, Leeds LS7 1RG
· We strongly advise you use a recorded delivery service as we cannot accept responsibility for items lost
· If you have returned your item/s for a refund this will be processed within 10 working days of receiving it in our warehouse.
· Please note all refunds will be completed to the original method of payment.
· These conditions do not affect your statutory rights.
Online Purchases
· All items bought online, including sales items, can be returned within 28 days of the dispatch date providing the item is in a perfect, unworn condition and in original packaging.
· You can return the item(s) to us by either postal options or by taking the item to one of our stores or concessions*.
· We would advise to try your shoes on in a carpeted room while you are deciding if they are for you
· Please ensure you complete the returns form fully. A non-complete form may cause a delay in processing your order.
· Your refund will then be processed via head office
